Steven “Syrup” Sullivan is Jackson Hospital’s October Employee of the Month
For Immediate Release
Contact: Rosie Smith
Steven “Syrup” Sullivan is Jackson Hospital’s
October Employee of the Month
Putting care into action in the Community
October 27, 2016, Marianna, FL - Syrup Sullivan is Jackson Hospital’s October Employee of the Month. The Chief Financial Officer, Kevin Rovito, to whom Syrup’s Materiels Management department reports, said, “Syrup is one of the friendliest guys you’ll meet who consistently goes above and beyond.” When staff and visitors ask Syrup in the traditional greeting, "how are you doing?," Syrup responds that he is “savin’ lives every day.” Syrup is the Hospital’s everyman: courier, MedWheels driver, parade Marshall, and community advocate, in addition to his responsibilities in his operational department.
When honored as October’s Employee of the Month, Syrup said humbly, “I was just trying to help.” Syrup, an employee since 2006, is the Hospital's designated employee to take to charity wheelchairs left by patients who no longer need or want them. Syrup overheard a family expressing the need for a wheelchair and immediately assigned the one he had recently picked-up and gave it to the family. His innate need to help others enabled their child with movement disorders attend a college football game.
Jackson Hospital’s customer service ideals are outlined in its program called “Give ‘em the Pickle.” The Hospital’s customized program is implemented by Chief Nursing Officer, Robbin Catt Pumphrey. The program’s cornerstone is a video titled “What’s your Pickle?” with Bob Farrell, produced by Media Partners™. Syrup is this month’s example of what it means to give that little “extra” and one of 425 employees who live in Jackson County and embody the hospital’s mission to provide exceptional healthcare to every patient, every day. Jackson Hospital is proud to recognize Syrup Sullivan and thanks him and all its employees for providing high-quality, leading-edge healthcare service. Each day Jackson Hospital moves closer to reaching its vision of “being the best community healthcare system in the nation."
Patients, visitors, and colleagues submit post-card sized nominations of staff from whom they received superior customer service. Each month a “Pickle” luncheon is held to recognize the top nominees. This month, in addition to Syrup Sullivan, Erica Hunter Nix, Terrie Tegl, and Barbara Durden were invited. During the exclusive noontime ceremony with Administration, each participant is served a specially selected meal by members of the Hospital’s Employee Leadership Council. One employee is announced as the Top Pickle which is Syrup Sullivan for October 2016.
The Pickle Program rolled out in 2012 at Jackson Hospital. “Because of our employee-focused customer service efforts, Jackson Hospital ranks in the top 25% in customer service in the nation,” says Chief Nursing Officer, Robbin Catt Pumphrey. The hospital patient survey data is collected and compiled independently by HealthStream.
With its top-ranked customer service, high quality and safe patient care, the hospital is forward-thinking in its commitment to new physical facilities with a $17M OR expansion, forthcoming Chipola Wound Healing & Hyperbaric Medicine Center, and Chipola Quick Care. The hospital, located at 4250 Hospital Drive, Marianna, FL, has 32 physicians on its active Medial Staff. For information on hospital services, visit www.jacksonhosp.com. For physician referral, please call Rachel Toliver at (850) 718-2629.
About Jackson Hospital
Jackson hospital is an award-winning facility and is proud of its most recent award, the FHA Award of Significance in Reducing Harm Across the Board from the Florida Hospital Association at its Quality and Patient Safety Summit in October 2016. Jackson Hospital's recognition is due to its success meeting the Partnership for Patients' goals in at least 80% of the applicable topic areas, reducing patient harm and readmissions and making the FHA Hospital Engagement Network so successful. Statewide, the FHA estimates that hospitals in the HEN prevented 5,283 cases of harm, avoiding $28.7 million in health care costs.
Before that award, designation as iVantage’s Top 100 Rural & Community Hospital. The hospital, one of only 1,043 of more than 3,300 eligible, was recently recognized as part of The Joint Commission’s 2015 annual report “America’s Hospitals: Improving Quality and Safety,” for attaining and sustaining excellence in accountability measure performance for Heart Failure, Pneumonia, Surgical Care, Immunization, and Perinatal Care. The March of Dimes and American College of Obstetricians and Gynecologists recognize Jackson Hospital as the first hospital in Florida’s panhandle for achieving an early elective delivery rate less than 5%. The hospital was also recently designated by Blue Cross and Blue Shield Association as a Blue Distinctive Center+ for Maternity Care designation, a new designation under the Blue Distinction Specialty Care Program.
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