Leigh Ann Spooner, LPN, is Jackson Hospital’s November Employee of the Month

12/22/2016

 Leigh Ann Spooner, LPN, is Jackson Hospital’s November Employee of the Month
Providing that “little extra” beyond clinical care

December 22, 2016, Marianna, FL -  Leigh Ann Spooner, LPN, is Jackson Hospital’s November Employee of the Month.  She is an LPN in Jackson Hospital’s ER and received recognition as Employee of the Month for caring for patients not just in the ER; but, outside the ER, too. 

 

Leigh Ann began her career at Jackson Hospital as a Laboratory Technician where she spent 2 years honing her craft.  During that time, she felt the call to pursue LPN training.  So she took a hiatus to attend LPN school, graduated, and immediately returned to her  current position in the ER.  She says, “The ER provides experience with hands-on clinical care and the business side of healthcare.”  Leigh Ann continues by saying, “The range of clinical care changes every day based on the severity and emergency medical care required by each patient.”

 

Leigh Ann resides in Marianna with her spouse and three children.  She mentions that her family has two-nurses – she and her husband.  Her personal goal is to graduate RN school and she reports that all her pre-requisites have been completed and she is well on her way.  When honored as November’s Employee of the Month, Leigh Ann said, “I was completely surprised; just helping a couple who needed to find their car at which point I noticed their tire was flat and instinctively inflated it so they could be on their way home.” 

 

Jackson Hospital’s customer service ideals are outlined in its program called “Give ‘em the Pickle”  which rolled out in 2012.  The Hospital’s customized program with video titled “What’s your Pickle?” with Bob Farrell, produced by Media Partners™, is implemented by Chief Nursing Officer Robbin Catt Pumphrey.   “Because of our employee-focused customer service efforts, Jackson Hospital is ranked in the top 20% in customer service nationally according to HealthStream Research,” says Pumphrey.  Leigh Ann is this month’s example of what it means to give that little “extra” to patients and is one of 425 employees who live in our area and embody the hospital’s mission to provide exceptional healthcare to every patient, every day. 

 

Patients, visitors, and colleagues submit nominations of staff from whom they received superior customer service.  Each month a “Pickle” luncheon is held to recognize the top nominees.  For November nominees, in addition to Leigh Ann Spooner, LPN, Emily Goodwin, RN, Kayla McClamma, RN, and Alex Maphis, PCT, attended.  During the exclusive ceremony with Administration, each participant is served a specially prepared  meal by members of the Hospital’s Employee Leadership Council.  One employee is announced as the Top Pickle which is Leigh Ann Spooner, LPN, for November 2016.

 

Jackson Hospital is proud to recognize Leigh Ann Spooner, LPN, and thanks her along with every employee, volunteer, and Medical Staff member for providing high-quality, leading-edge healthcare service.  Each day Jackson Hospital moves closer to reaching its vision of “being the best community healthcare system in the nation.”

 

With its top-ranked customer service, high quality and safe patient care, the hospital is forward-thinking in its commitment to new physical facilities with a $17M OR expansion, forthcoming Chipola Wound Healing & Hyperbaric Medicine Center, and Chipola Quick Care.  The hospital, located at 4250 Hospital Drive, Marianna, FL, has 32 physicians on its active Medial Staff.  For information on hospital services, visit www.jacksonhosp.com.  For physician referral, please call Rachel Toliver at (850) 718-2629.


About Jackson Hospital

Jackson hospital is an award-winning facility and is proud of its most recent award, the FHA Award of Significance in Reducing Harm Across the Board from the Florida Hospital Association at its Quality and Patient Safety Summit in September 2016.  Jackson Hospital's recognition is due to its success meeting the Partnership for Patients' goals in at least 80% of the applicable topic areas, reducing patient harm and readmissions and making the FHA Hospital Engagement Network so successful.  Statewide, the FHA estimates that hospitals in the HEN prevented 5,283 cases of harm, avoiding $28.7 million in health care costs. 

 

Before that award, designation as iVantage’s Top 100 Rural & Community Hospital.  The hospital, one of only 1,043 of more than 3,300 eligible, was recently recognized as part of The Joint Commission’s 2015 annual report “America’s Hospitals:  Improving Quality and Safety,” for attaining and sustaining excellence in accountability measure performance for Heart Failure, Pneumonia, Surgical Care, Immunization, and Perinatal Care.  The March of Dimes and American College of Obstetricians and Gynecologists recognize Jackson Hospital as the first hospital in Florida’s panhandle for achieving an early elective delivery rate less than 5%.  The hospital was also recently designated by Blue Cross and Blue Shield Association as a Blue Distinctive Center+ for Maternity Care designation, a new designation under the Blue Distinction Specialty Care Program.

 

 

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