Krissy Lamoureaux, MSW, is Jackson Hospital’s December Employee of the Month

1/17/2018

For Immediate Release
Contact:  Rosie Smith
(850)718-2696

Krissy Lamoureaux, MSW, is Jackson Hospital’s December Employee of the Month
Facilitating housing in Jackson County for Hurricane Irma victim

January 12, 2017 Marianna, FL -  Social Worker Krissy Lamoureaux is Jackson Hospital’s December 2017  Employee of the Month.  She is a member of the Hospital’s Case Management team whose mission is to provide social services support, patient discharge planning, and hospital resources utilization review.  Every patient admitted to Jackson Hospital is reviewed by this departme nt to ensure optimal outcomes post-hospital - whether home, skilled nursing, or medical rehabilitation.  Led by Lori Franklin, RN, the Case Management unit comprises RN’s and Social Workers.

Krissy joined Jackson Hospital almost three years ago.  She obtained a Master’s in Social Work from The Florida State University, Tallahassee.

When named Employee of the Month, Krissy said, “I was so surprised…helping patients gives me deep satisfaction.”  The patient from Florida’s west-coast whom she helped find  housing -- along with help from a local church, a local Realtor, and an anonymous benefactor --  was displaced by Hurricane Irma.  The family’s FEMA money ran out and they became homeless.  “Helping with housing helped a family reunite,” Krissy said. 

Jackson Hospital’s customer service ideals are outlined in its program called “Give ‘em the Pickle.”  The Hospital’s customized program withvideo titled “What’s your Pickle?” with Bob Farrell, produced by Media Partners™, is implemented by Chief Nursing Officer Robbin Catt Pumphrey.   “Because of our employee-focused customer service efforts, Jackson Hospital is ranked in the top 14% in customer service nationally according to HealthStream Research,” says Pumphrey. 

Patients, visitors, and colleagues submit nominations of staff from whom they received superior customer service.  Each month a “Pickle” luncheon is held to recognize the top nominees.  During the exclusive celebration with Administration, each participant is served a specially prepared meal by members of the Hospital’s Employee Leadership Council. 

Jackson Hospital is proud to recognize Krissy Lamoureaux, and thanks her along with every employee, volunteer, and Medical Staff member for providing high-quality, leading-edge healthcare service.  Each day Jackson Hospital moves closer to reaching its vision of “being the best community healthcare system in the nation.”

With its top-ranked customer service, high quality and safe patient care, the hospital is forward-thinking in its services, recently announcindiagnostic heart catheterizations, femoral run-off studies, and transesophageal studies.  The hospital, located at 4250 Hospital Drive, Marianna, FL, has 31 physicians on its active Medial Staff.  For information on hospital services, visit www.jacksonhosp.com.  To find a physician, please call Rachel Toliver at (850) 718-2629.

About Jackson Hospital
Across the Board from the Florida Hospital Association at its Quality and Patient Safety Summit in October2016.  Jackson Hospital's recognition is due to its success meeting the Partnership for Patients' goals in at least 80% of the applicable topic areas, reducing patient harm and readmissions and making the FHA Hospital Engagement Network so successful.  Statewide, the FHA estimates that hospitals in the HEN prevented 5,283 cases of harm, avoiding $28.7 million in health care costs. 

Before that award, designation as iVantage’s Top 100 Rural & Community Hospital.  The hospital, one of only 1,043 of more than 3,300 eligible, was recently recognized as part of The Joint Commission’s 2015 annual report “America’s Hospitals:  Improving Quality and Safety,” for attaining and sustaining excellence in accountability measure performance for Heart Failure, Pneumonia, Surgical Care, Immunization, and Perinatal Care.  The March of Dimes and American College of Obstetricians and Gynecologists recognize Jackson Hospital as the first hospital in Florida’s panhandle for achieving an early elective delivery rate less than 5%.  The hospital was also recently designated by Blue Cross and Blue Shield Association as a Blue Distinctive Center+ for Maternity Care designation, a new designation under the Blue Distinction Specialty Care Program.

www.jacksonhosp.org /    https://www.facebook.com/jacksonhospitalmarianna / Growing Healthier@jacksonhospfl

Back to News Listing