Jacob Avery is Jackson Hospital’s January Employee of the Month

2/1/2018

For Immediate Release
Contact:  Rosie Smith
(850)718-2696

 Jacob Avery is Jackson Hospital’s January Employee of the Month
Showcasing the Hospital's culture of care

January 30, 2018 Marianna, FL -  Standout Nursing student and ER Personal Care Technician (PCT) Jacob Avery is Jackson Hospital’s first Employee of the Month for 2018. 

During the January luncheon, Hospital CEO Jim Platt expressed thanks on behalf of the Board of Trustees, Administration, and employees, indicating the number of great things achieved during the month.  He said, “Our biggest strength is our staff and culture providing excellent care to patients.”

Jacob was named January Employee of the Month for his stand out care of a small child extracted from unsafe and unsanitary home conditions by Emergency Responders.  It was Jacob who was tasked to
clean the child before medical assessment and treatment could begin. 

When named Employee of the Month, Jacob said, “I am honored and blessed to be part of the ER team to provide hands-on patient care….I love interacting with the patients and feel really good when they respond positively to the care I provide.”  Jacob joined Jackson Hospital in March 2017 working as he completes his LPN training at Panhandle Technical College in Chipley, FL.  He is a graduate of Marianna High School and his parents both work at Jackson Hospital.

Jackson Hospital’s customer service ideals are outlined in its program called “Give ‘em the Pickle.”  The Hospital’s customized program with video titled “What’s your Pickle?” with Bob Farrell, produced by Media Partners™, is implemented by Chief Nursing Officer Robbin Catt Pumphrey.   “Because of our employee-focused customer service efforts, Jackson Hospital is ranked in the top 16% in customer service nationally according to HealthStream Research,” says Pumphrey. 

Patients, visitors, and colleagues submit nominations of staff from whom they received superior customer service.  Each month a “Pickle” luncheon is held to recognize the top nominees.  During the exclusive celebration with Administration, each participant is served a specially prepared meal by members of the Hospital’s Employee Leadership Council. 

Jackson Hospital is proud to recognize Jacob Avery, and thanks him along with every employee, volunteer, and Medical Staff member for providing high-quality, leading-edge healthcare service.  Each day Jackson Hospital moves closer to reaching its vision of “being the best community healthcare system in the nation.”

With its top-ranked customer service, high quality and safe patient care, the hospital is forward-thinking in its services, recently announcing diagnostic heart catheterizations, femoral run-off studies, and transesophageal studies.  The hospital, located at 4250 Hospital Drive, Marianna, FL, has 31 physicians on its active Medial Staff.  For information on hospital services, visit www.jacksonhosp.com.  To find a physician, please call Rachel Toliver at (850) 718-2629.

About Jackson Hospital

Across the Board from the Florida Hospital Association at its Quality and Patient Safety Summit in October 2016.  Jackson Hospital's recognition is due to its success meeting the Partnership for Patients' goals in at least 80% of the applicable topic areas, reducing patient harm and readmissions and making the FHA Hospital Engagement Network so successful.  Statewide, the FHA estimates that hospitals in the HEN prevented 5,283 cases of harm, avoiding $28.7 million in health care costs. 

Before that award, designation as iVantage’s Top 100 Rural & Community Hospital.  The hospital, one of only 1,043 of more than 3,300 eligible, was recently recognized as part of The Joint Commission’s 2015 annual report “America’s Hospitals:  Improving Quality and Safety,” for attaining and sustaining excellence in accountability measure performance for Heart Failure, Pneumonia, Surgical Care, Immunization, and Perinatal Care.  The March of Dimes and American College of Obstetricians and Gynecologists recognize Jackson Hospital as the first hospital in Florida’s panhandle for achieving an early elective delivery rate less than 5%.  The hospital was also recently designated by Blue Cross and Blue Shield Association as a Blue Distinctive Center+ for Maternity Care designation, a new designation under the Blue Distinction Specialty Care Program.

 

 

www.jacksonhosp.org /    https://www.facebook.com/jacksonhospitalmarianna / Growing Healthier@jacksonhospfl

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