Beth Williams, RN, is Jackson Hospital’s December Employee of the Month

1/16/2017

For Immediate Release
Contact:  Rosie Smith
(
850)718-2696

Beth Williams, RN, is Jackson Hospital’s December Employee of the Month
Her expert nursing care is that “little extra”

 January 13, 2017 Marianna, FL -  Beth Williams, RN, is Jackson Hospital’s December 2016  Employee of the Month.  A team member of Jackson Hospital’s Outpatient Surgery department, Beth received recognition as Employee of the Month when a patient’s family member, a retired cardiology nurse, observed Beth conducting her duties with expertise and professionalism.

 

Beth, a career nurse, has worked at Jackson Hospital for 27 years.  She said that she “was so surprised to be named the December 2016 Employee of the Month.”  Her personality is quiet efficiency so she was totally caught off-guard  to receive December’s award. 

 

Beth says, “I feel so proud of what I do.”

 

The up-front reserved parking space for the Employee of the Month proved particularly helpful to Beth who is typically the first Nurse to arrive in the Outpatient Surgery department.  There, before most awake, she begins her day’s duties at 5:45am which involves preparing patients for preliminary intake for same-day surgery.

 

Beth and her husband along with their two children reside in Marianna.

 

Jackson Hospital’s customer service ideals are outlined in its program called “Give ‘em the Pickle” which rolled out in 2012.  The Hospital’s customized program with video titled “What’s your Pickle?” with Bob Farrell, produced by Media Partners™, is implemented by Chief Nursing Officer Robbin Catt Pumphrey.   “Because of our employee-focused customer service efforts, Jackson Hospital is ranked in the top 20% in customer service nationally according to HealthStream Research,” says Pumphrey.  Beth is this month’s example of what it means to give that little “extra” to patients and is one of 425 employees who live in our area and embody the hospital’s mission to provide exceptional healthcare to every patient, every day. 

 

Patients, visitors, and colleagues submit nominations of staff from whom they received superior customer service.  Each month a “Pickle” luncheon is held to recognize the top nominees.  During the exclusive celebration with Administration, each participant is served a specially prepared meal by members of the Hospital’s Employee Leadership Council. 

 

Jackson Hospital is proud to recognize Beth Williams, RN, and thanks her along with every employee, volunteer, and Medical Staff member for providing high-quality, leading-edge healthcare service.  Each day Jackson Hospital moves closer to reaching its vision of “being the best community healthcare system in the nation.”

 

With its top-ranked customer service, high quality and safe patient care, the hospital is forward-thinking in its commitment to new physical facilities with a $17M OR expansion, forthcoming Chipola Wound Healing & Hyperbaric Medicine Center, and Chipola Quick Care.  The hospital, located at 4250 Hospital Drive, Marianna, FL, has 32 physicians on its active Medial Staff.  For information on hospital services, visit www.jacksonhosp.com.  For physician referral, please call Rachel Toliver at (850) 718-2629.

 

About Jackson Hospital

Jackson hospital is an award-winning facility and is proud of its most recent award, the FHA Award of Significance in Reducing Harm Across the Board from the Florida Hospital Association at its Quality and Patient Safety Summit in September 2016.  Jackson Hospital's recognition is due to its success meeting the Partnership for Patients' goals in at least 80% of the applicable topic areas, reducing patient harm and readmissions and making the FHA Hospital Engagement Network so successful.  Statewide, the FHA estimates that hospitals in the HEN prevented 5,283 cases of harm, avoiding $28.7 million in health care costs. 

 

Before that award, designation as iVantage’s Top 100 Rural & Community Hospital.  The hospital, one of only 1,043 of more than 3,300 eligible, was recently recognized as part of The Joint Commission’s 2015 annual report “America’s Hospitals:  Improving Quality and Safety,” for attaining and sustaining excellence in accountability measure performance for Heart Failure, Pneumonia, Surgical Care, Immunization, and Perinatal Care.  The March of Dimes and American College of Obstetricians and Gynecologists recognize Jackson Hospital as the first hospital in Florida’s panhandle for achieving an early elective delivery rate less than 5%.  The hospital was also recently designated by Blue Cross and Blue Shield Association as a Blue Distinctive Center+ for Maternity Care designation, a new designation under the Blue Distinction Specialty Care Program.

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